Kone NanoSpace - KONE as Service Provider

KONE NanoSpace™
Owner’s Manual
18 (196) OM-01.03.086
(B) 2016-01-11
© 2014 KONE Corporation
All rights reserved.
3.3 KONE as service provider
KONE as the elevator manufacturer has the best understanding of the maintenance
requirements of KONE elevators. KONE is committed to optimizing the equipment's
performance in the following ways:
– Using skilled people backed by the latest technology
– Constantly developing new maintenance methods and techniques
– Offering tailored and optimized maintenance programs
– Training committed professionals to focus on the customer and his needs
– Delivering maintenance services that focus on maximizing equipment reliability,
availability a
nd safety
– Taking into consideration the particular, specific technical requirements of the equipment
– Paying attention to the specific needs of the building
– Providing 24/7 service
KONE service can provide you with the best service and va
lue. As the designer and
manufacturer of your elevator, we know the elevator's operating specifications and ensure
optimal performance by maintaining the elevator in compliance with those specifications.
With the help of the original wiring diagrams, installation manuals and technical drawings, we
are the best experts on what, when and how to maintain and repair in your elevator. KONE
service personnel are specifically trained to maintain your elevator with the help of our global
technical support and the modern tools available to our maintenance teams at all times.
KONE spare parts are available quickly through our global parts network and the parts for
upgrades are designed specifically for your KONE elevator. KONE also offers global technical
support to help you with any questions you have concerning your elevator.
With the help of the remote monitoring system you can establish a 24-hour connection
between the elevator and KONE service. KONE service can constantly monitor your elevator
and instantly detect any abnormal behavior using the remote monitoring system.
KONE service offers you 24-hour top quality call out service that ensures the correct
functioning of your elevator. For more information, contact your local KONE service office.
Contact information is provided in the beginning of this document.
You can also find contact information on the KONE website www.kone.com
(Global Contact Directory).
Local KONE Service Centre
Contact information
(To be completed by local Front Line Unit / ESC)