1.3 Documentation Discrepancies
LeCroy is committed to providing state-of-the-art instrumentation and
is continually refining and improving the performance of its products.
While physical modifications can be implemented quite rapidly, the
corrected documentation frequently requires more time to produce.
Consequently, this manual may not agree in every detail with the
accompanying product. There may be small discrepancies in the values of
components for the purposes of pulse shape, timing, offset, etc., and,
occasionally, minor logic changes. Where any such inconsistencies
exist, please be assured that the unit is correct and incorporates the
most up-to-date circuitry.
1.4 Service Procedure
Products requiring maintenance should be returned to the Customer
Service Department or authorized service facility. If under warranty,
LeCroy will repair or replace the product at no charge. The purchaser
is only responsible for the transportation charges arising from return
of the goods to the service facility.
For all LeCroy products in need of repair after the warranty period,
the customer must provide a Purchase Order Number before any equipment
which does not operate correctly can be repaired or replaced. The
customer will be billed for the parts and labor for the repair as well
as for shipping.
1.5 Return Procedure
To determine your nearest authorized service facility, contact the
factory or your field office. All products returned for repair should
be identified by the model and serial numbers and include a description
of the defect or failure, name and phone number of the user, and, in
the case of products returned to the factory, a Return Authorization
Number (RAN). The RAN may be obtained by contacting the Customer
Services Department in New York on 914-578-6059, in Geneva on
(022) 782-33-55 or your nearest sales office.
Return shipments should be made prepaid. LeCroy will not accept C.O.D.
or Collect Return Shipments. Air-freight is generally recommended.
Wherever possible, the original shipping carton should be used. If a
substitute carton is used it should be rigid, and should be packed such
that the
product is surrounded with a minimum of four inches of
excelsior
or a similar shock-absorbing material. In addressing the
shipment,
it is important that the Return Authorization Number be
displayed
on the outside of the container to ensure its prompt routing
to the proper department within LeCroy.
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