Lenovo System x3550 M4 - Checkout Procedure; About the Checkout Procedure; Performing the Checkout Procedure

TofindservicebulletinsthatareavailablefortheSystemx3550M4server,goto
http://www.lenovo.com/supportandsearchfor7914,andretain.
Checkoutprocedure
Thecheckoutprocedureisthesequenceoftasksthatyoushouldfollowtodiagnoseaproblemintheserver.
Aboutthecheckoutprocedure
Reviewthefollowinginformationbeforeyouperformthecheckoutprocedurefordiagnosinghardware
problems.
•Readthesafetyinformationthatbeginson“Safety”onpagev.
•DynamicSystemAnalysis(DSA)providestheprimarymethodsoftestingthemajorcomponentsofthe
server,suchasthesystemboard,Ethernetcontroller,keyboard,mouse(pointingdevice),serialports,and
harddiskdrives.Youcanalsousethemtotestsomeexternaldevices.Ifyouarenotsurewhethera
problemiscausedbythehardwareorbythesoftware,youcanusethediagnosticprogramstoconfirm
thatthehardwareisworkingcorrectly.
•WhenyourunDSA,asingleproblemmightcausemorethanoneerrormessage.Whenthishappens,
correctthecauseofthefirsterrormessage.Theothererrormessagesusuallywillnotoccurthenext
timeyourunDSA.
Important:IfmultipleerrorcodesorlightpathdiagnosticsLEDsindicateamicroprocessorerror,the
errormightbeinthemicroprocessororinthemicroprocessorsocket.See“Microprocessorproblems”on
page144
forinformationaboutdiagnosingmicroprocessorproblems.
•BeforeyourunDSA,youmustdeterminewhetherthefailingserverispartofasharedharddiskdrive
cluster(twoormoreserverssharingexternalstoragedevices).Ifitispartofacluster,youcanrunall
diagnosticprogramsexcepttheonesthattestthestorageunit(thatis,aharddiskdriveinthestorage
unit)orthestorageadapterthatisattachedtothestorageunit.Thefailingservermightbepartofa
clusterifanyofthefollowingconditionsistrue:
–Youhaveidentifiedthefailingserveraspartofacluster(twoormoreserverssharingexternalstorage
devices).
–Oneormoreexternalstorageunitsareattachedtothefailingserverandatleastoneoftheattached
storageunitsisalsoattachedtoanotherserverorunidentifiabledevice.
–Oneormoreserversarelocatednearthefailingserver.
Important:Iftheserverispartofasharedharddiskdrivecluster,runonetestatatime.Donotrun
anysuiteoftests,suchas“quick”or“normal”tests,becausethismightenabletheharddiskdrive
diagnostictests.
•IftheserverishaltedandaPOSTerrorcodeisdisplayed,seeAppendixB“UEFI/POSTdiagnosticcodes”
onpage791
.Iftheserverishaltedandnoerrormessageisdisplayed,see“Troubleshootingbysymptom”
onpage138
and“Solvingundeterminedproblems”onpage158.
•Forinformationaboutpower-supplyproblems,see“Solvingpowerproblems”onpage156,“Power
problems”onpage148,and“Power-supplyLEDs”onpage129.
•Forintermittentproblems,checktheeventlog;see“Eventlogs”onpage133andAppendixC“DSA
diagnostictestresults”onpage815.
Performingthecheckoutprocedure
Usethisinformationtoperformthecheckoutprocedure.
Toperformthecheckoutprocedure,completethefollowingsteps:
118Systemx3550M4InstallationandServiceGuide