Lenovo System x3550 M4 - Serial-Device Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
logagain,thecomponentthatyoujustreinstalledisdefective.Replacethe
defectivecomponent.
•DIMMs19through24(see“Removingamemorymodule”onpage213
and
“Installingamemorymodule”onpage45).
•Fan6(see“Removingahot-swapfan”onpage243and“Replacinga
hot-swapfan”onpage244
).
•Fan5
•Dual-portnetworkadapter,ifoneispresent(see“Removingthedual-port
networkadapter”onpage238and“Replacingthedual-portnetwork
adapter”onpage239).
•PCIriser-cardassembly2(see“RemovingaPCIriser-cardassembly”on
page220
and“ReplacingaPCIriser-cardassembly”onpage221).
•Optionaladapter(ifoneispresent)installedinPCIriser-cardassembly2(see
“Removinganadapter”onpage225and“Replacinganadapter”onpage
226).
5.Followactionsin“Solvingpowerproblems”onpage156,iftheOVERSPEC
LEDonthelightpathdiagnosticspanelisstilllit.
6.ReplacethepowersupplyiftheOVERSPECLEDonthelightpathdiagnostics
panelisstilllit.
Theserverdoesnotturnoff.
1.DeterminewhetheryouareusinganAdvancedConfigurationandPower
Interface(ACPI)oranon-ACPIoperatingsystem.Ifyouareusinganon-ACPI
operatingsystem,completethefollowingsteps:
a.PressCtrl+Alt+Delete.
b.Turnofftheserverbypressingthepower-controlbuttonandholditdownfor
5seconds.
c.Restarttheserver.
d.IftheserverfailsPOSTandthepower-controlbuttondoesnotwork,
disconnectthepowercordfor20seconds;then,reconnectthepowercord
andrestarttheserver.
2.IftheproblemremainsorifyouareusinganACPI-awareoperatingsystem,
suspectthesystemboard.
Theserverunexpectedlyshuts
down,andtheLEDsonthe
operatorinformationpanelare
notlit.
See“Solvingundeterminedproblems”onpage158
.
Serial-deviceproblems
Usethisinformationtosolveserial-deviceproblems.
Chapter4.Troubleshooting153