Lenovo System x3550 M4 - Hard Disk Drive Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Acoverlatchisbroken,an
LEDisnotworking,orasimilar
problemhasoccurred.
IfthepartisaCRU,replaceit.Ifthepartisamicroprocessororthesystemboard,
thepartmustbereplacedbyatrainedtechnician.
Theserverishungwhilethe
screenison.Cannotstartthe
SetuputilitybypressingF1.
1.See“Nx-bootfailure”onpage162formoreinformation.
2.See“Recoveringtheserverfirmware(UEFIupdatefailure)”onpage160for
moreinformation.
Harddiskdriveproblems
Usethisinformationtosolveharddiskdriveproblems.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Aharddiskdrivehasfailed,
andtheassociatedyellowhard
diskdrivestatusLEDislit.
Replacethefailedharddiskdrive(see“Removinghot-swapharddiskdrives”on
page198
and“Replacinghot-swapharddiskdrives”onpage199).
Anewlyinstalledharddisk
driveisnotrecognized.
1.MakesurethattheinstalledharddiskdriveorServeRAIDadapterissupported.
Foralistofsupportedoptionaldevices,seehttp://www.lenovo.com/us/en/
serverproven/.
2.ObservetheassociatedyellowharddiskdrivestatusLED.IftheLEDislit,it
indicatesadrivefault.
3.IftheLEDislit,removethedrivefromthebay,wait45seconds,andreinsert
thedrive,makingsurethatthedriveassemblyconnectstotheharddiskdrive
backplane.
4.ObservetheassociatedgreenharddiskdriveactivityLEDandtheyellow
statusLED:
•IfthegreenactivityLEDisflashingandtheyellowstatusLEDisnotlit,the
driveisrecognizedbythecontrollerandisworkingcorrectly.RuntheDSA
diagnosticsprogramtodeterminewhetherthedriveisdetected.
•IfthegreenactivityLEDisflashingandtheyellowstatusLEDisflashing
slowly,thedriveisrecognizedbythecontrollerandisrebuilding.
•IfneitherLEDislitorflashing,checktheharddiskdrivebackplane(goto
5onpage141
).
•IfthegreenactivityLEDisflashingandtheyellowstatusLEDislit,replace
thedrive.IftheactivityoftheLEDsremainsthesame,goto5onpage141.
IftheactivityoftheLEDschanges,returnto2onpage141.
5.Makesurethattheharddiskdrivebackplaneiscorrectlyseated.Whenitis
correctlyseated,thedriveassembliescorrectlyconnecttothebackplane
withoutbowingorcausingmovementofthebackplane.
140Systemx3550M4InstallationandServiceGuide