Lenovo System x3550 M4 - Software Problems; Universal Serial Bus (USB) Port Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
TheServerGuideprogramwill
notstarttheoperating-system
CD.
Makesurethattheoperating-systemCDissupportedbytheServerGuide
program.Foralistofsupportedoperating-systemversions,goto
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE,click
thelinkforyourServerGuideversion,andscrolldowntothelistofsupported
MicrosoftWindowsoperatingsystems.
Theoperatingsystemcannot
beinstalled;theoptionisnot
available.
Makesurethattheserversupportstheoperatingsystem.Ifitdoes,eithernological
driveisdefined(SCSIRAIDservers),ortheServerGuideSystemPartitionisnot
present.RuntheServerGuideprogramandmakesurethatsetupiscomplete.
Softwareproblems
Usethisinformationtosolvesoftwareproblems.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Yoususpectasoftware
problem.
1.Todeterminewhethertheproblemiscausedbythesoftware,makesurethat:
•Theserverhastheminimummemorythatisneededtousethesoftware.For
memoryrequirements,seetheinformationthatcomeswiththesoftware.
Ifyouhavejustinstalledanadapterormemory,theservermighthavea
memory-addressconflict.
•Thesoftwareisdesignedtooperateontheserver.
•Othersoftwareworksontheserver.
•Thesoftwareworksonanotherserver.
2.Ifyoureceivedanyerrormessageswhenusingthesoftware,seetheinformation
thatcomeswiththesoftwareforadescriptionofthemessagesandsuggested
solutionstotheproblem.
3.Contactthesoftwarevendor.
UniversalSerialBus(USB)portproblems
UsethisinformationtoUSBportproblems.
Chapter4.Troubleshooting155