Lenovo System x3550 M4 - Automated Service Request (Call Home); Electronic Service Agent; Error Messages; Troubleshooting by Symptom

ViewingthetestlogresultsandtransferringtheDSAcollection
Toviewthetestlogfortheresultswhenthetestsarecompleted,clicktheSuccesslinkintheStatuscolumn,
ifyouarerunningtheDSAgraphicaluserinterface,ortype:xtoexittheExecuteTestsmenu,ifyouare
runningtheDSAinteractivemenu,orselectDiagnosticEventLoginthegraphicaluserinterface.Totransfer
DSAPrebootcollectionstoanexternalUSBdevice,typethecopycommandintheDSAinteractivemenu.
•IfyouarerunningtheDSAgraphicaluserinterface(GUI),clicktheSuccesslinkintheStatuscolumn.
•IfyouarerunningtheDSAinteractivemenu(CLI),type:xtoexittheExecuteTestsmenu;then,select
completedteststoviewtheresults.
YoucanalsosendtheDSAerrorlogtoLenovosupporttoaidindiagnosingtheserverproblems.
Automatedservicerequest(callhome)
LenovoprovidestoolsthatcanautomaticallycollectandsenddataorcallLenovoSupportwhenanerroris
detected.ThesetoolscanhelpLenovoSupportspeeduptheprocessofdiagnosingproblems.
Thefollowingsectionsprovideinformationaboutthecallhometools.
ElectronicServiceAgent
ElectronicServiceAgentmonitors,tracks,andcapturessystemhardwareerrorsandhardwareandsoftware
inventoryinformation,andreportsserviceableproblemsdirectlytoLenovoSupport.
Youcanalsochoosetocollectdatamanually.Itusesminimalsystemresources,andcanbe
downloadedfromthewebsite.FormoreinformationandtodownloadElectronicServiceAgent,goto
http://www-01.ibm.com/support/esa/.
Errormessages
ThissectionprovidesthelistoferrorcodesandmessagesforUEFI/POST,IMM,andDSAthataregenerated
whenaproblemisdetected.
SeeAppendixB“UEFI/POSTdiagnosticcodes”onpage791,AppendixA“Integratedmanagementmodule
II(IMM2)errormessages”onpage309
,andAppendixC“DSAdiagnostictestresults”onpage815for
moreinformation.
Troubleshootingbysymptom
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
Ifyoucannotfindasolutiontotheprobleminthesetables,seeAppendixC“DSAdiagnostictestresults”on
page815forinformationabouttestingtheserverand“RunningtheDSAPrebootdiagnosticprograms”on
page137foradditionalinformationaboutrunningDSAPrebootprogram.Foradditionalinformationtohelp
yousolveproblems,see“Starthere”onpage115.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:
Step1.Checkthesystem-errorLEDontheoperatorinformationpanel;ifitislit,checkthelightpath
diagnosticsLEDs(see“Lightpathdiagnostics”onpage121).
Step2.Removethesoftwareordevicethatyoujustadded.
Step3.RunDynamicSystemAnalysis(DSA)todeterminewhethertheserverisrunningcorrectly(for
informationaboutusingDSA,seeAppendixC“DSAdiagnostictestresults”onpage815
).
138Systemx3550M4InstallationandServiceGuide