Lenovo THINKPAD L520 - Chapter 10. Troubleshooting Computer Problems; Diagnosing Problems; Using the Lenovo Solution Center Program; Using Lenovo Thinkvantage Toolbox

Chapter10.Troubleshootingcomputerproblems
Thissectiontellswhattodoifyouhaveacomputerproblem.
•“Diagnosingproblems”onpage157
•“Troubleshooting”onpage158
Diagnosingproblems
UsingtheLenovoSolutionCenterprogram
Note:TheLenovoSolutionCenterprogramisavailableonlyonsomemodelsthatarepreinstalledwiththe
Windows7operatingsystem.IfyourWindows7modelisnotpreinstalledwiththeprogram,youcan
downloaditfromhttp://www.lenovo.com/support.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery
media,whichyoucanusetorestoretheharddiskdrivetothefactorydefaultstate.Formoreinformation,
see“Creatingandusingrecoverymedia”onpage81.
ToruntheLenovoSolutionCenterprogram,clickStart➙AllPrograms➙LenovoSolutionCenter.Then
followtheinstructionsonthescreen.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
UsingLenovoThinkVantageToolbox
TheLenovoThinkVantageToolboxprogramenablesyoutoviewsymptomsofcomputerproblemsandnd
solutionsforthem.Italsoincludesautomaticnoticationwhenactionisrequired,computingassistance,
advanceddiagnostics,anddiagnostichistory.
Tostartthisprogram,doasfollows:
ForWindows7:ClickStart➙ControlPanel➙SystemandSecurity➙Lenovo-SystemHealthand
Diagnostics.
ForWindowsVistaandXP:ClickStart➙AllPrograms➙ThinkVantage➙LenovoThinkVantageToolbox.
Whentheapplicationislaunched,selectadiagnostictesttorun.Ifthereisanyproblem,besidestheerror
messages,aguidancealsowillbedisplayedtoguideyoutoxtheproblem.
Foradditionalinformation,refertotheThinkVantageToolboxhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
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