Lenovo THINKPAD L520 - Chapter 11. Getting Support; Before You Contact Lenovo; Register Your Computer; Download System Updates

Chapter11.Gettingsupport
ThereismoretoowningaThinkPadNotebookthanhavingapowerful,portablecomputer.Thischapter
offersinformationaboutwhentocommunicatewithLenovoandhowbesttodoit.
•“BeforeyoucontactLenovo”onpage187
•“Gettinghelpandservice”onpage188
•“Purchasingadditionalservices”onpage189
BeforeyoucontactLenovo
Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningdiagnosticprogramsorbyconsultingtheThinkPadWebsite.
Registeryourcomputer
ToregisteryourThinkPadproductswithLenovo.gotohttp://www.lenovo.com/register.
RegisteringyourcomputerenablesLenovotonotifyyouaboutpossibletechnicalinformationandupgrades.
Formoreinformationaboutregisteringyourcomputer,referto“Registeryourcomputer”onpage23
.
Downloadsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.
Todownloadupdatedsoftware,visitbelowWebsiteandfollowtheinstructionsonthescreen:
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix
Recordinformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
•Whatistheproblem?Isitcontinuousorintermittent?
•Isthereanerrormessagethatappears?Whatistheerrorcode,ifany?
•Whatoperatingsystemareyouusing?Whichversion?
•Whichsoftwareapplicationswererunningatthetimeoftheproblem?
•Cantheproblembereproduced?Ifso,how?
Recordsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
•WhatisthenameofyourLenovoproduct?
•Whatisthemachinetype?
•Whatistheserialnumber?
©CopyrightLenovo2012
187