Solution:Whenyourcomputerisnotturnedon,pressingtheejectbuttondoesnotcausethedrivetray
toopen.Makesurethatthecomputeristurnedonandthatthedriveconnectorisrmlyconnected
tothecomputer.
Ifthetraystilldoesnotopen,makesurethatthecomputerisrunning,andinserttheendofastraightened
paperclipintotheemergencyejecthole.Thetraywillopen.
•Problem:Anopticalmedium,suchasaCD,aDVD,oraCD-RW,cannotberead.
Solution:Makesurethatthediscisnotdirty.Ifitis,cleanitwithacleanerkit.
Testanotherdisc.Ifthecomputercanreadtheotherdisc,therstonemightbedefective.
Makesurethatthediscisloadedonthecenterpivotofthedrivewiththelabelsideup.(Youshould
hearaclick.)
Makesurethattheformatofthedisciscompatiblewithyouropticaldrive.
•Problem:WhenyoutrytowritetoaDVD-RAMdiscthathasbeenloadedintoaDVD-RAM/CD-RW
combinationdriveonyourcomputer,thefollowingerrormessagemaybedisplayed:“Thediscinthe
driveisnotawritableCDoritisfull.Pleaseinsertablank,writableCDintodriveD:\,orinsertadiscwith
enoughfreespacetoholdallthelesyouhaveselectedforwritingtoCD.”inWindowsXP.
Solution:BeforeyouwritetoaDVD-RAMdisc,enablethewritingfunctionasfollows:
1.ClickStart➙MyComputer
2.Right-clickDVD-RAMdrive.Amenuforthedriveisdisplayed.TheDVD-RAMdriveisdisplayedin
theDeviceswithRemovableStoragecategory.
3.ClickProperties.
4.ClicktheRecordingtab.
5.ClearthecheckboxforEnableCDrecordingonthisdrive.
6.ClickOK.
YoucangetdetailedinformationfromtheMoreInformationsectionoftheMicrosoftKnowledgeBase
826510.VisittheMicrosoftKnowledgeBasehomepageat:http://support.microsoft.com/,typethe
numberoftheknowledgebasearticleyouneedinthesearcheld,andclicktheSearchbutton.
•Problem:WhenyoutrytowritetoaDVD-RWdiscthathasbeenloadedintoaDVD-RAM/CD-RW
combinationdriveonyourcomputer,youcannotwritetoit,andthefollowingerrormessagemaybe
displayed:“ThediscinthedriveisnotawritableCDoritisfull.Pleaseinsertablank,writableCDinto
driveD:\,orinsertadiscwithenoughfreespacetoholdallthelesyouhaveselectedforwritingto
CD.”inWindowsXP .
Solution:TowritetoaDVD-RWdisc,useapreinstalledsoftwareapplicationsuchasRecordNowonyour
computer.YoucannotwritetothediscwithonlyaWindowsoperatingsystem,becausetheoperating
systemdoesnothavethefunctiontoenablewritingtothedisc.
•Problem:ThecomputercannotplayaCD,orthesoundqualityisnotgood.
Solution:Besurethatthediskmeetsthestandardsforyourcountry.Usually,adiskthatmeetsthelocal
standardsismarkedwithaCDlogoonthelabel.Ifyouuseadiscthatdoesnotmeetthesestandards,we
cannotguaranteethatitwillplay,orthat,ifitdoesplay,thesoundqualitywillbegood.
•Problem:OtherproblemsinWindowsXP.
Solution:ForinformationontheapplicationforrunningaDVD-ROM,refertotheInterVideoWinDVDHelp
Guidelines.Toopentheguidelines,clickStartandmovethepointertoAllProgramsandInterVideo
WinDVD,thenclickInterVideoWinDVD.Youcanclickthe?ontheInterVideoWinDVDwindow.
Chapter10.Troubleshootingcomputerproblems183