Troubleshooting
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Troubleshooting
Solving basic MFP problems
Sometimes MFP problems are very easy to solve. When you have a problem, first make sure that:
• If an error displays on the control panel, see Understanding the MFP control panel
messages.
• The power cord is plugged into the MFP and a properly grounded electrical outlet.
• The MFP power switch is on.
• The electrical outlet is not turned off by any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• All options are properly installed.
• If you have checked all of the above and still have a problem, turn the MFP power off, wait for
about 10 seconds, and then turn the MFP power on. This often fixes the problem.
Note: If any of these do not solve your problem, see the other topics listed in
Troubleshooting.