Solving other problems
135
Troubleshooting
Solving other problems
Calling for service
When you call for MFP service, be prepared to describe the problem you are experiencing or the
error message on the control panel display.
You need to know your MFP model type and serial number. Refer to the label on the inside cover of
the upper front door of the MFP for this information. The serial number is also listed on the menu
settings page. See Printing the menu settings page for more information.
For service, contact the Lexmark support site for customer service at http://support.lexmark.com,
and report a description of the problem.
The Web
pages you
browse are
blank.
HTTP server is
disabled.
• Try several standard network verification tests, such as using the
PING command to check connectivity on the network.
• Contact your support person.
Scanned
profiles fail
to work.
Firewalls are
enabled.
Some versions of Windows operating systems have firewalls enabled.
Contact your support person for assistance with the firewall.
Problem Solution
How do I get updated print drivers
or utilities?
Refer to the Lexmark Web site at www.lexmark.com for print
drivers.
Where are the MFP PCL escape
codes listed?
The drivers CD that was shipped with your MFP contains an
Adobe Acrobat file with a complete list of Printer Command
Language (PCL) escape codes.
Problem Cause Solution
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