2-58 Service Manual
7541-03x
841.06 Scanner did not initiate scan
842.00 No response / 842.01 HW protocol / 842.02 Logical protocol
Step Questions/actions Yes No
1 Check the cables connecting the RIP board to the
scanner for damage. Is there any visible damage?
Go to step 2. Go to step 3.
2
Replace the faulty cables. Did this fix the problem? Problem resolved Go to step 3.
3
Check the cables for continuity. Is there continuity? Go to step 5. Go to step 4.
4
Replace the faulty cable. Did this fix the problem? Problem resolved Go to step 5.
5
Is the flatbed LED illuminating when the scan
command is issued?
Go to step 6. Go to step 7.
6
Replace the CCD. Did this fix the problem? Problem resolved Go to step 7.
7
Replace the ICC card. Did this fix the problem? Problem resolved Go to step 8.
8
Replace the RIP board. Did this fix the issue? Problem resolved Contact second
level support.
Step Questions/actions Yes No
1 POR the device. Did the error re-occur? Go to step 2. Problem resolved
2
Check all the connections from the ICC card to the
ADF relay card and RIP board to ICC card. Also check
the CCD cables for proper connectivity. Are the cables
properly connected?
Go to step 3 Go to step 4.
3
Properly connect all the cables. Did this fix the issue? Problem resolved Go to step 4.
4
Check the cables for continuity. Is there continuity? Go to Step 6. Go to step 5.
5
Replace the faulty cable. Did this fix the issue? Problem resolved Go to step 6.
6
Is the CCD LED illuminating and not moving when a
scan command is given?
Replace the
CCD.
Go to step 7.
7
Replace the ICC card. Did this fix the issue? Problem resolved Go to step 8.
8
Replace the ADF relay card. Did this fix the issue? Problem resolved Go to step 9.
9
Replace the RIP board. Did this fix the issue? Problem resolved Contact your
second level
support.
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