Troubleshooting
22
When a malfunction occurs, it may not be serious and can be corrected easily. The follow-
ing describes the most common problems and solutions. Please refer to the following be-
fore calling Lorex Technical Support:
Error
Possible Causes Solutions
• System is not receiving
power, or is not powering up.
• Cable from power adapter is
loose or is unplugged.
• Confirm that all cables are
connected correctly.
• Confirm that the power
adapter is securely con-
nected to the back of the unit.
• Cables are connected, but
system is not receiving suffi-
cient power.
• Confirm that the system is
powered on (LED indicators
on the front should be ON).
• If the unit is connected
through a power bar or surge
protector, try bypassing the
bar and connecting the
power directly to the wall
outlet.
• Confirm that there is power at
the outlet:
◦ Connect the power cable
to another outlet.
◦ Test the outlet with anoth-
er device (such as a lamp
or phone charger).
• Remote control is not de-
tected by the system.
• Battery in the remote control
is drained.
• There are no batteries in the
remote control.
• Install two fresh AAA alkaline
batteries in the remote
control.
• Hard drive is not detected by
the system.
• Hard drive cables are loose
or not properly connected.
• Remove the housing and
check that hard drive cables
are firmly connected.
• There is no hard drive in the
system.
• Open the housing and install
compatible hard drive. Make
sure to format the drive after
installing. For details, see 20
Replacing the Hard Drive,
page 140.
• Hard drive is full (0%) and
the unit is no longer
recording.
• Overwrite is not enabled.
• From the Main Menu, select
DEVICE>HDD. Select Auto
under Overwrite and click
Apply.
#LX400080; r.36800/36800; en-US
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