Contact Us: https://www.motorolasolutions.com/en_xu/support.html
Parts Identification and Ordering
If you need help with identifying non-referenced spare parts, direct a request to the Customer Care
Organization of a local area Motorola Solutions representative. Orders for replacement parts, kits, and
assemblies should be placed directly at the local distribution organization of Motorola Solutions or
through the Extranet site Motorola Online at https://emeaonline.motorolasolutions.com.
However, you cannot order export-controlled products or spare parts such as TEA-related boards
through Motorola Online. Send an order form with actual end-customer details by e-mail to your
customer care team.
10.2
Service Information for APAC
This topic contains contact details to service centers in Asia and Pacific region.
Technical Support
Technical support is available to assist the dealer/distributor in resolving any malfunction which may
be encountered. Initial contact should be by telephone wherever possible. When contacting Motorola
Solutions Technical Support, be prepared to provide the product model number and the serial number.
Further Assistance from Motorola Solutions
You can also contact the Customer Help Desk through the website: http://www.motorolasolutions.com/
en_xp/products. If a unit requires further complete testing, knowledge and/or details of component level
troubleshooting or service than is customarily performed at the basic level, send the radio to a Motorola
Solutions Service Center as listed in the following table:
Table 29: Service Information – Telephone Numbers and Addresses of the Asia and Pacific Motorola
Solutions Centers
Country Telephone Number Address
Singapore +65-6352-6383 Motorola Solutions Singapore Pte. Ltd,
c/o Azure Engineering,
49 Jalan Pemimpin,
#03-11 APS Industrial Building,
Singapore 577203
Contact: Alvin Tan
E-mail: alvin.tan@motorolasolutions.com
Contact: Gan Saw See
E-mail: gan.sawsee@motorolasolutions.com
Malaysia +603-7809-0000 Motorola Solutions Sdn. Bhd.
Level 14, Persoft Tower,
No. 68, Pesiaran Tropicana,
47410 Petaling Jaya,
Selangor Darul Ehsan,
Malaysia
Contact: Koh Tiong Eng
E-mail: A21001@motorolasolutions.com
MN006362A01-AL
Chapter 10 : Service Information
174
To Next Page
Loading...
