MUTOH ValueJet VJ-1324 - Error Messages During File Transmission

2.2 Troubleshooting with Error Messages VJ1324E-M-02
2.2.4 Error Messages During File Transmission P.2-32
2.2.4 Error Messages During File Transmission
This section describes the error messages displayed when sending backup parameters and firmware using dedicated online software, as well as their recovery actions.
Table 2-5 Error Messages During File Transmission (Continued)
No. Message Symptoms Check Item Action Reference
1 Transfer failed
Data format error
Firmware data
format is wrong.
Check if the transferred firmware was the correct file. After checking, reinstall the firmware. "4.3 Working with MUTOH
Service Assistance Software" p.4-4
2 Transfer failed
Aborted by the
HOST
The cancel button
on the computer is
clicked.
- Retransfer the firmware.
3 Transfer failed
Data timeout
A communication
time-out is detected.
Check the connection between the printer and computer. After solving the problem, retransfer the firmware.
4 Transfer failed
Check-sum error
File checksum
error is detected.
- 1. Retransfer the firmware.
2. If this does not solve the problem, check if the
transferred firmware was the correct file.
5 Transfer failed
Wrong size
xxxxxxxx
Received wrong-
sized data.
Check if the program file is correct. After checking, retransfer the data.
6 Transfer failed
Incompatible F/W
Incompatible
firmware is
detected.
Check if the program file is correct. After checking, reinstall the firmware.
7 Transfer failed
Flash erase error
ROM erase error
is detected.
MAIN Board may be damaged. Replace MAIN board Assy . "3.4.4 Replacing MAIN Board
Assy" p.3-42
8 Transfer failed
Flash write error
ROM writing
error is detected.
MAIN Board may be damaged.
9 Transfer failed
Flash compare
error
ROM comparing
error is detected.
MAIN Board may be damaged.
10 Transfer failed
Unknown Flash
size
FROM with
unknown written
method is
detected.
This should not normally happen.
FROM may be damaged.
11 Internal Error
Memory
Exhausted
No memory area
is available.
This should not normally happen.
SODIMM may be damaged.
• Replace SODIMM.
• Replace MAIN board Assy .
"3.4.4 Replacing MAIN Board
Assy" p.3-42