2.3 Troubleshooting Without Error Messages VJ1324E-M-02
2.3.5 Media Cutting Problems P.2-60
2.3.5 Media Cutting Problems
Table 2-10 Symptoms, Check Items, and Actions for Media Cutting Problems
No. Symptoms Check Item Action Reference
1
Cutting operation is
abnormal.
1. Is cutter blade tip chipped off or deteriorated? Replace cutter.
"3.7.15 Replacing Cutter Solenoid
Assy, Cutter Solenoid Spring Assy" p.3-
133
2. Is cutter cap on upper side of cutter set securely? Remount cutter cap.
3. Does cutter move up and down smoothly? • Remount cutter spring.
• Remove foreign objects, if any.
4. Are there any foreign objects attached on cutter groove
and surface of Platen part?
Remove foreign objects.
―
5. Are Platen part cutter groove and cutter blade parallel? Perform adjustment.
"4.8 Cutter Holder Height
Adjustment" p.4-15
6. Check cutter up/down operation from "Life: Cutter" of
printer self-diagnosis.
Check the connection of following
connectors.
• CR board Assy connectors.
"3.7.4 Replacing CR Board Assy"
p.3-101
7. Is CR_FFC inserted obliquely? Check the connection of following
connectors.
• CR board Assy connector J1,2,3,4,5
• MAIN board Assy connector
J7,8,9,10,11
"3.4.4 Replacing MAIN Board
Assy" p.3-42
8. CR board Assy may be malfunctioning. Replace CR board Assy .
9. MAIN board Assy may be malfunctioning. Replace MAIN board Assy .
2
Cutting operation occurs
during printing.
1. Printer driver may be defective. Update printer driver.
Operation Manual
2. Program ROM may be defective. Update firmware.
"4.3 Working with MUTOH Service
Assistance Software" p.4-4
3. Is CR_FFC inserted obliquely? Check the connection of following
connectors.
• CR board Assy connector J1,2,3,4,5
• MAIN board Assy connector J7,8,9,10,11
"3.7.4 Replacing CR Board Assy"
p.3-101
"3.4.4 Replacing MAIN Board
Assy" p.3-42
4. CR board Assy may be defective. Replace CR board Assy .
5. MAIN board Assy may be defective. Replace MAIN board Assy .
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