154 Table-related troubleshooting
Print head strikes mediawhile printing.
Is the media loaded correctly?
• Load the media correctly.
"Requirements for usable media" P. 18, "Loading media" P. 31
Is any wrinkles present on the media?
• Smooth out the media to sit flat on the table.
Is warp, fold or curl present on your media?
• Follow the instructions in "Cautions for handling media" P. 18
• If media does not sit flat on the table, secure it on the table using a thin tape to
avoid any warps.
If you are using the optional vacuum table, is the vacuum fan
power appropriate for the media being loaded?
• If media warps, change the vacuum fan setting higher to reduce the chance of
warp.
"Loading media" P. 31, "**>4: Vacuum Fan" P. 70
• If it does not help, cover the vacuum holes around the media with papers to
increase suction power.
Is there any curls on the media while printing?
• While printing, media may curl by UV lamp or ink curing. Use heat-resistant
media or use a jig to prevent curls.
"Cautions for handling media" P. 18
Table-related troubleshooting
Symptom Possible cause and remedy
Noise occurs while the table moves up
and down./ Table does not move and
noise is present.
Did you place a small and heavy media or jig on either end of
the table?
• If you are using those items, place it as close to the center of the table as
possible.
"Requirements for usable media" P. 18
Is total weight of media and jig within the allowable weight
limit?
• The maximum weight for jig and media is as follows:
With standard table installed: 5kg
With standard table removed: 8kg
With optional vacuum table installed: 4kg
Remove items on the table and reboot the printer.
"Requirements for usable media" P. 18
• If the problem still persists, please contact your local Mutoh dealer.
Symptom Possible cause and remedy
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