Printing-related troubleshooting 155
Printing-related troubleshooting
Symptom Possible cause and remedy
The printer does not print.
Is Ethernet cable connected correctly?
• Securely connect the Ethernet cable to the Ethernet Port.
Is there any error message displayed on MSM?
• Go to the Printer Status tab in MSM and check that if any error message is
displayed in the Status Information.
Smears constantly appearon the print
and noise occurs.
Please contact your local Mutoh dealer.
The printing position is incorrect (some
parts ofthe media cannot beprinted on).
Is the media loaded on the correct position?
• Go to the Show Edges menu to check the printing area by LED pointer.
"Leveling the table" P. 33
Did the printer start printing from the correct position?
• Go to the Show Edges menu to check the print start position by LED pointer.
"Checking the printing area" P. 49
To check the printing area before printing, go to "**>7: Show Edges" P. 72 and
select “Step” or “Auto”.
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