14 Warranty
MOBILITY VENTURES’ PARTICIPATION IN
THE BETTER BUSINESS BUREAU
®
MEDIA-
TION/ARBITRATION PROGRAM
Customer Assistance and Dispute Resolution
Satisfaction with your new MV-1 is very important to us. If you
have a problem with your vehicle, please follow these steps:
Step 1
Contact your MV-1 authorized service center. Customarily,
most issues are resolved at this level. If the service center sales
or service department or the general manager do not address
your issue to your satisfaction, then:
Step 2
Contact MV-1 Customer Assistance at 877-MV1-FORU (877-
681-3678) or owner.relations@mv-1.us. When you contact
MV-1, please provide the following information:
• Vehicle Identification Number (VIN) - this can be found
on the vehicle registration or title or on the driver’s side
corner of the dashboard under the windshield.
• Service center name and location.
• Vehicle’s current mileage.
MV-1 Customer Service will work with your service center to
try and resolve your issue.
Step 3
If we are unable to resolve the problem, you may file a claim
with the Better Business Bureau (BBB) Auto Line Program.
This is an out of court program to settle automotive disputes
involving vehicle repairs or coverage under the New Vehicle
Limited Warranty. This program is free of charge to you and
consists of two parts, mediation and arbitration. With media-
tion the BBB staff will facilitate negotiation between the par-
ties to try and reach a mutually acceptable resolution. If the
mediation is unsuccessful or you do not agree to mediate, you
may request arbitration. This will involve an impartial third-
party arbitrator rendering a decision after an informal hearing
process.
The BBB claims resolution process normally results in a deci-
sion within 40 days from the time a claim is filed. The decision
is not binding on you and, if you do not agree with it, you may
pursue other avenues of relief. Note, however, that you are
required to use the BBB arbitration mechanism before exercis-
ing rights or seeking remedies under the federal Magnuson-
Moss Warranty Act or under the warranty enforcement laws
(“lemon laws”) of some states.
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