Warranty 15
You may contact the BBB Auto Line at:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Suite 800
Arlington, VA 22203-1838
Tel. 1-800-955-5100
www.dr.bbb.org/goauto
When you contact the BBB Auto Line, you should be prepared
to provide the following information:
Your name and address
Vehicle Identification Number (VIN)
Make, model, and model year of your vehicle
A description of the problem
Eligibility for this program may be limited by the component
or part involved, vehicle age, mileage, or other factors. Mobil-
ity Ventures LLC reserves the right to change eligibility limita-
tions and/or discontinue participation in this program.
Notice to California Purchasers
Mobility Ventures participates in the Better Business Bureau
(BBB) Auto Line Program. This is an out of court program to
settle automotive disputes involving vehicle repairs or cover-
age under the New Vehicle Limited Warranty. Mobility Ven-
tures and BBB Auto Line have been certified by the
Arbitration Certification Program of the California Depart-
ment of Consumer Affairs.
If we are unable to resolve your problem, you may file a
claim with the BBB Auto Line. To file a claim, you will be
asked to provide your name and address; the brand and Vehicle
Identification Number of your vehicle; the approximate date
you acquired the vehicle; the vehicle’s current mileage; the
approximate date and mileage when the problem was first
brought to the attention of Mobility Ventures or an authorized
Mobility Ventures service center; a description of the problem;
and a statement of the relief you are seeking.
The BBB Auto Line program is free of charge to you and con-
sists of two parts, mediation and arbitration. With mediation
the BBB staff will facilitate negotiation between the parties to
try to reach a mutually acceptable resolution. If the mediation
is unsuccessful or you do not agree to mediate, you may
request arbitration. This will involve an impartial third-party
arbitrator rendering a decision after an informal hearing pro-
cess.
The BBB claims resolution process normally results in a deci-
sion within 40 days from the time a claim is filed. There may
be a delay of 7 days if you did not first contact Mobility Ven-
tures LLC about your problem, or up to 30 days if the arbitra-
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