2 Unless requested to do otherwise, remove all accessories
from the ventilator except the inlet water traps. Do not send
accessories to Newport.
3 Package the ventilator in the original packing material, if
available. If the original packing material is not available, call
the Customer Service department to order a replacement box.
Package parts or accessories (if requested) for safe shipping
(original packing materials are not required).
SUBMIT A PRODUCT COMPLAINT
If your ventilator is not functioning properly (malfunctions) or a part
of your ventilator is defective, a “Product Complaint Report” is
required before any warranty replacement is authorized and/or a
RGA number is issued. To submit a “Product Complaint Report”,
go to the Newport website WWW
.VENTILA
TORS.COM and click
on Customer Support / Complaint Report. Fill out the form com-
pletely with as much detail as possible and submit. A Technical
Support Team member will review your product complaint and con-
tact you shortly to resolve any issues you may have.
If you would like to request an RGA number for other returns or
offer a product improvement suggestion, you can also use the
Product Complaint Report.
ORDERING & CONTACT INFORMATION
B-4 SER360 A1106
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