1.12 Holding Features
110 Feature Guide
Operation References
1.4.3 Call Splitting
1.12.4 Music on Hold
Description
Music can be played to any party on hold. The following audio sources are available:
a) Internal audio source
b) External audio source
c) Tone
Either a background music (BGM) number or tone can be selected as the Music on Hold (→Music on Hold
[711]).
BGM numbers are the same as the external music port numbers (selecting BGM 1 in effect selects the audio
from external music port 1, for example). However, BGM 2 includes internal audio sources 1 and 2 as well
as external music port 2. It is possible to choose what audio source will be used as BGM 2 (→Audio Source
Selection for BGM 2 [710]).
[BGM Number and the Audio Source]
Conditions
• Hardware Requirement: User-supplied audio device (CD player, radio, etc.)
• Volume Control
It is possible to change the volume of an internal and/or external audio source.
• Each tenant can be assigned an audio source. (→2.2.3 Tenant Service)
Connection References
2.10.1 Connection of Peripherals
1.12.5 Consultation Hold
Description
When an extension user is on a call and performs a Call Transfer (→ 1.11.1 Call Transfer), Call Splitting (→
1.12.3 Call Splitting), or tries to establish a conference call (→ 1.13.1.2 Conference), the call is automatically
placed on consultation hold. When the operation is completed or canceled, the consultation hold is released.
BGM No. Available Audio Sources
1
2
External music port 1
External music port 2/Internal audio source 1 or 2
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