Panasonic KX-TDA100

1.2 Receiving Group Features
36 Feature Guide
Additionally, an extension assigned as the group's supervisor extension can monitor the statistics of calls
received by the group, the number of calls waiting in the queue, etc., as well as change the status of group
members.
Extensions are assigned as members of an ICD group through system programming (→ ICD Group
Member [620]), and can belong to more than one group.
[Programming Example: ICD Group]
Items A through F in the programming example above are described in the following diagram.
*1
→ ICD Group Floating Extension Number [622]
*2
→ ICD Group Name [623]
*3
→ ICD Group Distribution Method [624]
*4
→ Maximum Number of Agents [632]
*5
→ Queuing Call Capacity [628]
*6
→ Queuing Hurry-up Level [629]
*7
→ Overflow Time [626]
*8
→ Destination for Overflow Time Expiration [625]/Destination When All Busy [627]
*9
The tenant number programmed here is used to determine:
a) The audio source for Music on Hold
b) The Time Table used by each ICD group. (Selecting tenant 3 means the group will use Time Table
3, for example.)
Group
No.
1
2
3
Floating
Extn. No.
*1
290
291
Group
Name
*2
Sales
Engineering
Distribution
Method
*3
Ring
UCD
Hurry-up
Level
*6
3
8
Overflow
Time
*7
60
90
Tenant
No.
*9
1
5
Day
100
200
Lunch
103
203
Break
100
200
Night
100
200
Max. No. of
Busy Extensions
(No. of Agents)
*4
3
Max.
Queuing
Call
Capacity
*5
5
11
Overflow Destination
*8
ABCDEF