Panasonic KX-TDA100

1.2 Receiving Group Features
40 Feature Guide
2. Call Waiting for ICD Group (Group Call Waiting)
If all agents in a group are busy when a call arrives they can receive a call waiting tone. The Group Call
Waiting mode selected through system programming determines how the call waiting tone is distributed
to the agents.
Note
Each member extension must turn on Call Waiting for his or her extension in order to receive a
group call waiting tone. (→ 1.1.3.3 Call Waiting)
[How the Group Call Waiting Feature Works]
The selected Group Call Waiting mode and Group Call Distribution method determine how call waiting
tones are distributed to agents of a group.
If Group Call Waiting mode is "Distribution" and Group Call Distribution method is "Priority Hunting", the
extension with priority will hear a call waiting tone.
If Group Call Waiting mode is "All", every extension will hear a call waiting tone, no matter which Group
Call Distribution method is programmed.
Ring All extensions in the group ring simultaneously.
Delayed Ringing
Each extension can be programmed for Delayed Ringing (→ ICD Group
Delayed Ringing [621]), which allows extensions to be alerted to calls by
flashing buttons only. Each extension can be programmed to not ring at
all, or to ring only after a preprogrammed time has passed. Received
calls can be answered even if they are not ringing.
* Incoming calls are placed in the queue upon arrival. Member extensions will not hear call waiting
tones.
Distribution Method Description
Delayed Ringing:
Rings after a
specified time delay.
Immediately ring simultaneously.
Extn.
A
Extn.
B
Extn.
C
Extn.
D
When Group
Call Waiting
Mode is:
UCD
Priority Hunting
Ring
Any of the above
And Group Call
Distribution
Method is:
Distribution
All
Group Call Waiting
Distribution will be:
UCD
Priority Hunting
PT/PS with idle
G-DN button
Any telephone
Compatible
Telephone
Ring (All busy extensions
hear a call waiting tone)
Not available*