1.2 Receiving Group Features
Feature Guide 43
Example of Queuing Time Table 01 (Above)
Conditions
• If a call is transferred to an ICD group and is handled by the Queuing Time Table, Transfer Recall will
not occur even if the Transfer Recall time expires (→ 1.11.1 Call Transfer).
• Manual Queue Redirection
The call which has waited the longest in the queue can be redirected manually to the overflow
destination by pressing the Hurry-up button. Note that if a call is already ringing at an extension, it
cannot be overflowed.
This feature is also known as Hurry-up Transfer.
Hurry-up Button
Any flexible button can be customized as the Hurry-up button. This button can be used for Manual
Queue Redirection, and will also indicate the status of the group's queue using different light patterns,
as described below.
Feature References
1.2.2.5 Overflow Feature
1.18.2 Flexible Buttons
Operation References
1.8.3 Manual Queue Redirection
Light Pattern Calls in the Waiting Queue
Off No queued calls
Red on Calls are waiting in the queue
Rapid red flashing
The number of calls in the queue has exceeded the Queuing Hurry-up
level (→ Queuing Hurry-up Level [629])
Sequence 02
Queuing Time Table 01
OGM 01 is played.
Thank you for
calling Panasonic.
All of our agents are
currently handling
other calls. Please
hold the line. We
will answer your call
shortly.
Sequence 01
Music on Hold
is played for
30 seconds.
Sequence 04
The call is
redirected to
the overflow
destination.
The call is
answered
by the
overflow
destination.
The call
enters
the queue.
The call is connected to an agent as
soon as one becomes available.
OGM 03 is played.
Sequence 03
We are sorry to
keep you holding.
All of our agents
are still handling
other calls. We
are transferring
you to the
operator.
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