The FAQ
104
I can’t update my firmware. Why won’t the Utility recognize my radios?
Try the following steps:
• Start by making sure you're connecting your radios directly to your computer, rather than through a USB hub.
• Try disconnecting all additional USB devices from your computer.
• Uninstall the PocketWizard Utility and reinstall the latest version, available for download on our website, http:/ /
www. pocketwizard. com/ support/ downloads/ .
• Attempt to update the radios using another user account.
• Attempt the update while running your computer in Safe Mode.
• Contact PocketWizard tech support
[2]
for troubleshooting help.
I think my radio needs to be repaired. What do I do?
Contact PocketWizard tech support
[2]
. Warranty and repair inquiries are handled by the distributor in the region in
which the radios are purchased, so please include this information in your message.
Why does PocketWizard make radios in two different frequencies?
Our radios are sold in two different versions to comply with radio laws in different countries. In the United States,
the FCC reserves the 344-354 MHz frequency for PocketWizard systems. In Europe, regulations assign 433-434
MHz. A PocketWizard sold in the USA bears the letters “FCC” on the outer shell; a European version will have the
letters “CE.”
Can I buy my radios directly through PocketWizard?
Sorry! We don’t sell our radios directly. Check out our website for information on where to buy PocketWizard
products: http:/ / www. pocketwizard. com/ wheretobuy/
The hot-shoe on my radio broke off! How do I get it fixed?
Contact PocketWizard tech support
[2]
. Warranty and repair inquiries are handled by the distributor in the region in
which the radios are purchased, so please include this information in your message. You can either send your radio
in for repair or request a replacement hot-shoe to do the repair yourself.
Our radios are made from an glass-reinforced resin material, and shouldn't break with normal usage. However, the
hot-shoe mounts are designed to break on serious impact. We found replacing an inexpensive hot-shoe preferable to
a lengthy and potentially costly camera or speedlight repair.
Questions about your specific radio?
Check out our other FAQ pages for more information on your radios:
Plus III FAQ
PlusX FAQ
MultiMAX FAQ
MiniTT1 and FlexTT5 FAQ
PowerMC2 FAQ
PowerST4 FAQ
PocketWizard Utility FAQ
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