USER MANUAL
Page 86 of 86 URM18PH392 Rev A. May 2020
APPENDIX E. CUSTOMER SERVICE
If problems are encountered with the VIPER™ or if you are having difficulty understanding how the commands
work, help is just a telephone call away.
Call Polhemus at the numbers listed below and select “2” for Customer Service and then “1” for Technical
Support. Polhemus is open Monday through Friday, 8:00 AM to 5:00 PM, Eastern Standard Time (US). For the
most part, our customer service representatives are usually able to solve problems over the telephone and get
you back into the fast lane right away.
Help is also available on our web page at https://polhemus.com/support/technical-support/. Select
techsupport@polhemus.com to send us an email describing the problem or question.
If a problem requires repair of your system, the customer service representative will issue a Return Merchandise
Authorization (RMA) number and you may then return the system to the factory. Do not return any equipment
without first obtaining an RMA number. Please retain and use the original shipping container, if possible, to
avoid transportation damages (for which you or your shipper would be liable). If your system is still under
warranty, Polhemus will repair it free of charge according to the provisions of the warranty as stated in Appendix
D of this document. The proper return address is:
Polhemus RRL : RMA #_______
40 Hercules Drive
PO Box 560
Colchester, VT 05446-0560
USA
From within the U.S. and Canada: (800) 357-4777
From outside the U.S. or Canada: (802) 655-3159
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