Polycom RealPresence Group 310 Administrator's Guide

SNMP Reporting.................................................................................................. 262
Upgrading System Software........................................................................................... 265
Preparing to Upgrade........................................................................................... 265
System Software Updates....................................................................................265
Downgrading System Software.......................................................................................270
Determine the Software Version...........................................................................270
Delete System Settings........................................................................................ 270
Troubleshooting............................................................................................. 272
General Troubleshooting.................................................................................................272
View Remote Sessions on the System........................................................................... 273
Placing a Test Call...........................................................................................................274
RealPresence Group System Indicator Lights..................................................... 274
EagleEye Producer Indicator Lights..................................................................... 275
Audio and Video Tests.................................................................................................... 276
Audio Meters........................................................................................................ 277
Set Audio Meter Levels........................................................................................ 278
System Diagnostics.........................................................................................................278
Access Diagnostic Screens in the Web Interface.................................................278
Access Diagnostic Screens in the Local Interface............................................... 278
Viewing System Details on the Local Interface............................................................... 281
Access the Information Screen............................................................................ 281
Access the Status Screen.................................................................................... 282
View Call Statistics for an Active Point-to-Point Call With the Remote Control....284
View Call Statistics for an Active Multipoint Call with the Remote Control...........284
View Call Statistics for an Active Point-to-Point Call on the Polycom Touch
Control.............................................................................................................285
View Call Statistics for an Active Multipoint Call on the Polycom Touch Control. 285
Provisioning Service Registration Failure....................................................................... 285
Call Detail Report (CDR).................................................................................................285
Enable the Call Detail Report............................................................................... 289
Download a Call Detail Report (CDR).................................................................. 289
Troubleshoot a Manual System Software Update...........................................................289
Knowledge Base............................................................................................................. 290
Before You Contact Polycom Technical Support.............................................................290
Locate the System Serial Number........................................................................290
Locate the Software Version................................................................................ 290
Locate Active Alert Messages.............................................................................. 290
Locate the IP Address and H.323 Extension Settings..........................................290
Locate the LAN Status......................................................................................... 291
Locate Diagnostics on the Local Interface........................................................... 291
Contents
Polycom, Inc. 12

Polycom RealPresence Group 310 Specifications

General

Network Protocols	H.323, SIP
Network Interfaces	1 x 10/100/1000 Ethernet
Video Resolution	1080p, 720p
Audio Standards	G.711, G.722, G.722.1, G.728, G.729A
Video Standards	H.263, H.263+, H.264, H.264 High Profile
Network	10/100/1000 Ethernet
Video Input	1 x HDMI
Video Output	HDMI
Audio Input	1 x 3.5mm stereo line-in
Audio Output	1 x 3.5mm stereo line-out
Other Interfaces	2 x USB 2.0
People Video Resolution	1080p
Content Sharing	People+Content IP
Security	AES
Camera	Polycom EagleEye Acoustic or EagleEye IV