Polycom RealPresence Group 310 Administrator's Guide

Diagnostic Screen Description
Camera Tracking Provides diagnostics specific to the EagleEye Director,
if the camera is connected to the system.
Audio
• Verifies microphone functionality. To use this
feature, speak aloud and verify that you can see
dynamic signal indications for two vertical
microphones and five horizontal microphones. If no
signal indication appears for a specific microphone,
manually power off the EagleEye Director and then
power it back on.
• Also verifies the reference audio signal: Set up a
video call. Let the far side speak aloud and verify
that you can see dynamic signal indications for the
two reference audio meters. If no signal indication
appears for a specific microphone, firmly connect
the reference cable.
After you verify microphone functionality, calibrate the
camera again.
Video
• Left Camera shows video from the left camera.
• Right Camera shows video from the right camera.
• Color Bars displays the color bar test screen.
Note: If you connect EagleEye Director but don’t
selected it as the current camera source, this
choice doesn’t display on the screen.
Sessions Displays the following information about each session
connected to the system:
• Connection type, such as web or local interface
• ID associated with the session, typically Admin or
User
• Remote IP address (addresses of people logged in
to the system from their computers)
Troubleshooting
Polycom, Inc. 280

Polycom RealPresence Group 310 Specifications

General

Network Protocols	H.323, SIP
Network Interfaces	1 x 10/100/1000 Ethernet
Video Resolution	1080p, 720p
Audio Standards	G.711, G.722, G.722.1, G.728, G.729A
Video Standards	H.263, H.263+, H.264, H.264 High Profile
Network	10/100/1000 Ethernet
Video Input	1 x HDMI
Video Output	HDMI
Audio Input	1 x 3.5mm stereo line-in
Audio Output	1 x 3.5mm stereo line-out
Other Interfaces	2 x USB 2.0
People Video Resolution	1080p
Content Sharing	People+Content IP
Security	AES
Camera	Polycom EagleEye Acoustic or EagleEye IV