SC Tables
SM Appendix 4-59 D037/D038/D040/D041
Appendix:
Service Call
Conditions
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
 No HDD installed
 Unformatted HDD
 The encryption key on the controller is different from the
one on the HDD
1. Install the HDD correctly.
1. Initialize the HDD.
Power failure during the data encryption:
The data encryption (NVRAM and HDD) has not been
completed.
[9]
 Power failure during the data encryption
1. Initialize the HDD.
Data read/write error:
The DMAC error is detected twice or more.
[10]
 Same as SC863
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
HDD: Initialization error
The controller detects that the hard disk fails.
 HDD not initialized
 Defective HDD
860
CTL
B
1. Reformat the HDD.
2. Replace the HDD.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
HDD: Reboot error
861
CTL
D
The HDD does not become ready within 30 seconds after the power is
supplied to the HDD.
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