Message Cause Solution and reference
"Insufficient memory.
Reduce the scanning
area."
The memory allocated
for the scanner function
is insufficient.
• Reduce the scan size or resolution. You
may be able to resolve the error also by
reducing the brightness value when
Duotone (black and white) or a high
resolution is specified.
• Specify [No Compression] on the [Initial
Settings] [Compression] tab in the
TWAIN driver.
"Invalid Winsock version.
Please use version 1.1 or
higher."
Winsock is corrupted. Restore Winsock on the computer.
"Scanner is not available.
Check the scanner
connection status."
The power of the
machine is not turned
on, or the machine is not
connected to the
network correctly.
Check that the machine is turned on, and
connected to the network correctly.
The firewall function is
enabled on the
computer.
Configure the firewall function of the computer
to allow communication of the application
used, or disable the firewall function.
The IP address of the
machine could not be
resolved from the host
name.
Check that the host name of the machine is
configured in Network Connection Tool that is
installed with the TWAIN driver.
See "Installing the TWAIN Driver", User Guide
(Full Version).
The IPv6 address could
not be obtained when
only IPv6 is enabled on
the machine.
Log in to Web Image Monitor in the
administrator mode, and select [Active] in
[IPv4] "LLMNR" under [Device
Management] [Configuration]
"Network".
"Scanner is not available
on the specified device."
The TWAIN scanner
function is disabled on
the machine.
The TWAIN scanner function cannot be used.
"Scanner is not ready.
Check the scanner and
the options."
The exposure glass
cover or ADF is open.
Close the exposure glass cover or ADF.
9. Troubleshooting
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