TS4240 User’s Guide
Troubleshooting
Most errors are described on the clerk screen and you are prompted with
the action to take. This section generally describes other possible issues
and what to do. Select and follow the procedure which best describes what
is happening.
Paper End or Other Printer Errors
These errors mean there is a paper problem. If the paper is out, the receipt
printer beeps until the paper is changed.
Caution
Do not manually pull the receipt paper. Always use the Feed key on the
receipt printer to remove or advance the paper. Do not use sharp or pointed
instruments in the printer area. This can seriously damage the printer.
• Check if you are out of paper. If so, replace with a new roll.
• Check for a paper jam. If so, carefully remove any paper obstructing the
printer.
• Check and make sure the paper was aligned properly in the printer and
that the printer handle is in the locked position.
• After the paper problem is solved, press the return key. If an error
message still appears, unplug the cash register, wait 10 seconds, and plug
it back in.
CHAPTER 11
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