SHFL MD2 CR - Web Page and PC Connectivity Troubleshooting

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© 2012 SHFL entertainment, Inc. MD2® CR Service Manual 20121015
Confidential
Web Page and PC Connectivity Troubleshooting
Symptom Cause Remedy
The Shuffler and PC do not
communicate.
Network is Disabled in the
shuffler
Enable Network in
Setup/Network Options
DHCP is Enabled in the
shuffler
Disable DHCP in
Setup/Network Options (For
stand-alone)
The Proxy Server is ‘On’
Turn off the Proxy Server in
the PC
A Crossover adapter is
missing
Connect an adapter to one
end of the network cable.
(Only for desktop and older
laptop PCs)
If using IE7 as the
browser, Microsoft NET
Framework 3 0 is installed
on the PC causing a
network conflict
Uninstall the application from
the PC
A proper Network cable is
not installed
Connect the PC and the
shuffler with a standard CAT-
5 patch cable
The Wi-Fi application on
the PC is not “Disabled”
Don’t just turn the
application “Off” It must be
“Disabled”
IP Address will not broadcast to
the Deck Manager from the
Serial Viewer.
A proper Serial cable is not
installed when using the
Serial Viewer
Connect the serial cable from
the PC to the connector on
the Rabbit Board
The PC security Firewall is
preventing the connection
Disable the security firewall in
the PC
No address broadcast to Deck
Manager after cycling power to
the shuffler.
The PC security Firewall is
preventing the connection
Disable the security firewall in
the PC
A proper Network cable is
not installed
Connect the PC and the
shuffler with a standard CAT-
5 cable (w/ adapter, if
necessary
Deck Manager won’t “Install to”
or “Get from” the device.
No network
communication
Determine and correct the
cause of the communication
failure
Deck Manager will not “Get (All)
files from the Device”.
Not using Decklist txt
Click to select “Install using
Decklist txt” in the Deck
Manager
A specific deck file is not
available.
The Device Library folder
address is incorrect
Enter the correct library
folder address in the Library
Folder address box
Web pages will not open.
The Device IP address is
incorrect
Check the dropdown Device
Address list for the correct IP
and MAC address
The Card ID menu does not
appear in the web pages
.
The General password was
used to login
Use the Administrator
password
The Deck Installation section
does not appear on the Deck
Library web page.
The General password was
used to login
Use the Administrator
password