Technical support
A.2 Problem solving
SIMATIC IPC547D
Operating Instructions, 06/2011, A5E03473780-01
113
Problem Possible cause Possible remedy
Although the BIOS setting is
OK, the time and data are still
wrong.
The backup battery is dead. Replace the backup battery.
The USB ports are disabled in
BIOS.
Use a different USB port or enable the port.
USB 2.0 device connected and
USB 2.0 is disabled.
Enable USB 2.0.
USB device not responding.
The operating system does not
support the USB ports.
Turn on USB Legacy Support for mouse and
keyboard.
For other devices, you need the USB device
drivers for the required operating system.
DVD/CD drive door, if present,
does not open
The device is switched off or the
open/close button is disabled by a
software application.
Emergency removal of the data medium:
1. Switch off the device
2. Insert a pointed object, for example, an opened
paper clip, into the emergency extraction opening
of the drive. Apply pressure carefully until the
door opens.
3. Pull the door out further with your hand.
A.2.2 RAID system and device startup
Problem Possible cause Possible remedy
The RAID software reports
the following errors:
The RAID plug-in failed
to load, because the
drive is not installed.
The Serial ATA plug-in
failed to load, because
the driver is not installed
correctly.
The Intel® Matrix
Storage Console was
unable to load a page
for the following reason:
– A plug-in did not
provide a page for
the selected device
– A plug-in failed to
load
RAID is not activated
RAID is activated
The messages have no negative effect on the operation of the
device and can be ignored. Acknowledge the messages.
Install the software from the supplied "Documentation and
Drivers" DVD
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