Technical support
B.2 Troubleshooting
SIMATIC IPC627E
Operating Instructions, 12/2018, A5E44297201-AA
153
Wrong time and/or date on the
PC.
1. Open the firmware configuration menu. To do
this, press the <F2> key during the boot opera-
tion.
2. Set the date and time in the "Main" tab.
Time and date are still incor-
rect even after correct setting
The backup battery is dead. Replace the backup battery.
USB device not responding. USB ports are deactivated in the
Use a different USB port or activate the port.
Operating system does not support
the USB port.
• Activate the "Legacy USB Support" setup pa-
rameter in the "Advanced > USB Configuration"
menu of the BIOS Setup.
• For other devices, you need the USB device
drivers for the required operating system.
B.2.2 Problems when booting the device
After changing the hard disk,
the system does not boot from
the RAID array
RAID array does not have highest
boot priority
Change the boot priority in the firmware (BIOS)
under "Boot > Boot device":
• Permit RAID system in the boot priority
• Give RAID system top boot priority
After changing the drive, "un-
used" is indicated for the rele-
System was booted without func-
tioning hard disk. The removable
tray might not be fully pushed in.
Reboot the system with a functioning hard disk.
Computer does not boot or
"Boot device not found" is
displayed.
The boot medium is not approved Set the boot priority in the firmware (BIOS) under
"Boot > Boot device" to "Enabled".
The boot device is not in first place
of the boot priority in the firmware
Change the boot priority in the firmware (BIOS)
under "Boot > Boot device".
The boot data storage medium is
set up with GPT, and UEFI boot is
deactivated in the firmware (BIOS)
Activate UEFI mode in the firmware (BIOS).
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