SMA SUNNY WEBBOX Technical Description

SMA Solar Technology AG Troubleshooting
Technical Description SWebBox-TEN101232 79
The Sunny WebBox
daily reports and
monthly reports are
incomplete.
Sunny WebBox Communication
via the GSM modem is not
sufficiently stable. The Sunny
WebBox is not transmitting the
complete daily reports and
monthly reports.
Choose a better mounting location for
the GSM antenna (see section
6.7.4”Determining the Mounting/
Installation Location in the GSM version”
(page30)).
If sufficient reception is not possible in the
building, use the optimal GSM antenna
extension set for outside installation (see
Section 16”Accessories” (page91)).
The Sunny WebBox starts the
next upload attempt before
completing a current data
transmission. Data transmission
is restarted.
Reduce the maximum number of upload
attempts in a time window (see section
10.6”Setting Data Upload” (page64)).
After a Sunny WebBox
is replaced, Sunny
Portal contains two
plants with the same
name.
The Sunny WebBox supplied as
a replacement device, logs into
the Sunny Portal with a new
plant identifier. Sunny Portal
creates a new plant for this plant
ID, even if you gave the plant the
same name.
Assign the plant identifier of the old
system to the replacement device (see
section 9.2.3”Adjusting the Plant ID for
Sunny Portal” (page49)).
In the replacement device, enter the e-
mail address of a user with administrator
authorizations for the system in Sunny
Portal.
In Sunny Portal, delete the new plant the
replacement device created.
The Sunny WebBox
cannot detect an
inserted SD card.
External storage media are
deactivated in the Sunny
WebBox settings.
Activate external storage media in the
Sunny WebBox settings (see Section
9.6”Storing Recorded Data on an SD
Card” (page54)).
The SD card is not formatted
with the FAT32 file system.
Format the SD card using the FAT32 file
system.
The Sunny WebBox does not
support SD cards with storage
capacities of over 2 GB or
SDHC cards.
Use SD cards with a capacity of less than
2 GB.
The SIM card is not compatible
with the Sunny WebBox.
Use SD cards available from SMA.
Compatibility with all SD cards available
on the market cannot be guaranteed.
Problem Cause Rectification

SMA SUNNY WEBBOX Specifications

General

Brand	SMA
Model	SUNNY WEBBOX
Category	Measuring Instruments
Language	English