User Guide Options and accessories
Message Possible cause Corrective action
Internal hardware error. Try switching off and on.
Check if changes to options have
been previously carried out.
Note down the display message.
Contact your dealer.
Transmission error from
computer to printer via the
optional serial interface.
Compare the interface configuration
of your printer with the settings of
your computer (protocol), see
Interfaces.
Check the cable, if necessary
replace it.
The cable exceeds the maximum
allowed length, see Interface
specifications.
Transmission error (serial
interface).
Compare the format setting of your
printer with the setting of your
computer.
Check the permissible cable length,
see Interface specifications.
See parity error.
Received data which has
not yet been printed is
overwritten with new data.
If an optional serial interface is
installed: Check that the correct
busy protocol (e.g. XON XOFF) is
set in the menu Serial interface,
protocol, see Protocol (Protocol).
Check the interface cable, see
section Connecting the printer, and
Interfaces.
A print job exceeds the
paper width with the
automatic paper width
detection active.
Cancel the print job or load suitable
paper, see also Automatic paper
width detection (APW).
Try shifting the paper slightly to the
right.
Try shifting the paper slightly to the
left.
Check if the setted paper width in
your driver and application.
If this message appears although the
loaded paper is wide enough, please
contact your technical service.
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