Tally Dascom 2820 - Problems with the Print Quality

User Guide Options and accessories
Problems with the print quality
Problem Corrective action
Print is too pale 1 The ribbon is used up or the ribbon cassette is not correctly
fitted. Refer to the section Inserting the ribbon cassette.
2 The printhead to platen gap is not correctly set, refer to the
section Setting the print head gap.
3 For printers with the AGA = ON: Enter a correction value <0.
See the section Setting the print head gap.
Smudged print 1 The ribbon is damaged (e.g. frayed). Change the ribbon as
described in the section Inserting the ribbon cassette.
2 The printhead gap is too small, increase the gap. See the
section Setting the print head gap.
3 For printers with the AGA = ON: Enter a correction value >0
(correction value 0 to +10). See the section Setting the print
head gap.
Prints undefined characters 1 Check that the interface plug is correctly connected to the
computer and to the printer.
2 Check that the proper emulation and the correct character
set (country, CG table or character set) is selected in the
Setup menu.
3 Check the length of the interface cable, see section
Interface specifications.
4 Set CX-bid in the advanced menu to Off, see section
Bidirectional parallel interface (CX-bid).
5 Check that the printer is properly adapted to the computer
(configured). Refer to section The control panel. Check the
parameter set in the Setup menu under Settings for
interfaces (I/O), and if necessary correct it.
The first line is not completely
printed out at the top
Check the function FormAdj. Refer to the section First printing
position (FormAdj).
Dots within characters are
missing
1 Check whether the ribbon is damaged, if necessary replace
it; see the section Inserting the ribbon cassette.
2 Set the correct printhead gap.
3 Check whether the platen is damaged.
4 Check whether the printhead is damaged.
Only use genuine ribbon cassettes. In case of points
3 or 4, please contact your dealer.
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