E-2
Warranty and Service
Service
Except for routine cleaning, battery charging and fuse replacement, any servicing of the
components of the CDI OneView System must be performed by Terumo Cardiovascular
or an authorized service organization.
If you suspect instrument malfunction, please review the Troubleshooting section
of this manual to determine the possible cause. Terumo Cardiovascular maintains a
Technical Service Hotline to assist you in troubleshooting the system.
Should repair be necessary, a technical service or customer administration representative
will authorize a replacement instrument. In order to expedite this process, please have
the product serial or lot number and a detailed description of the abnormal behavior
of the product available when calling. For the most efcient use of the troubleshooting
process, the product should be close at hand for the execution of some simple tests
during the telephone conversation.
Phone: (800) 521-2818 Customer Administration
(800) 441-3220 Technical Support
Returned Goods Policy
The customer must receive Terumo Cardiovascular’s authorization to return goods by
calling Terumo Cardiovascular’s Customer Administration Department. Any device or
component returned to Terumo Cardiovascular should be sent in its original packaging,
or equivalent packaging material, in order to minimize possible damage during transit.
Please be prepared to provide the product description, the quantity of product to be
returned, the lot or serial numbers, and the reason for the return. Terumo Cardiovascular
may give authorization at its discretion.
Warning
Gas bottles must be removed prior to returning a Calibrator.
Improper shipment of gas bottles is an explosion hazard.
Terumo Cardiovascular will not authorize the return of goods which are not in new and
resalable condition, which have fewer than 90 days remaining prior to the expiration
date, or which do not appear on Terumo Cardiovascular’s most recently published
price list. Terumo Cardiovascular may inspect returned goods. If Terumo Cardiovascular
determines that the returned goods are unacceptable, Terumo Cardiovascular may
refuse to issue any credit. Terumo Cardiovascular will notify the customer that it will not
issue credit and will hold the returned goods for 30 days for the customer’s inspection.
After that time Terumo Cardiovascular will dispose of the returned goods.
Terumo Cardiovascular will identify which products it authorizes the customer to
return and will give a returned goods (RG) number. The RG number must appear
on the shipping container of all returned products. If the return is due to Terumo
Cardiovascular’s shipping error, Terumo Cardiovascular will give 100% credit against
the invoice price (less discounts). Otherwise, Terumo Cardiovascular will grant a 90%
credit against the original invoice price (less discounts, freight, taxes, etc.). Terumo
Cardiovascular Sales Representatives are not authorized to accept returned goods
from customers.
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