Topcon GR-5 - Phone; Email

Troubleshooting
GR-5 Operator’s Manual
6-10
Phone
To contact Topcon Customer Support by phone, call:
• 1-800-4-Topcon or 1-800-476-5542
• 1-866-4-Topcon or 1-866-486-7266
Email
To contact Topcon Customer Support via email, use one of the
following electronic mail addresses (Table 6-1).
When e-mailing Topcon customer support, provide the following
information for better, faster service:
1. The receiver model and configuration settings.
In TRU, click HelpAbout and click Save to file. Enter a name
for the file and save it to the computer. Attach this file to the e-
mail.
2. The system/hardware specifications for the computer running
TRU; such as, operating system and version, memory and storage
capacity, processor speed, and so forth.
3. The symptoms and/or error codes/messages that precede and
follow the problem.
Table 6-1. Technical Support Email
For Questions Related To... Use...
Hardware (receivers, antennas, firmware) support@topcon.com
GNSS support@topcon.com
OAF support@topcon.com
RTK support@topcon.com
TRU/PC-CDU support@topcon.com
If in doubt... support@topcon.com
TIP
For quick and effective support, provide a detailed
description of the problem.