Related Documents xiii
Preface
Related Documents
The following Triconex manuals contain information that is relevant to the use of
a Trident controller:
• TriStation 1131 Developer's Guide for Trident Systems
• TriStation 1131 Getting Started for Trident Users
• TriStation 1131 Triconex Libraries Reference
How to Contact Triconex
You can obtain sales information and technical support for Triconex products from
any regional customer center or from corporate headquarters. To locate regional
centers, go to the Global Locator page on the Triconex Web site at: http://
www.triconex.com.
Requesting Technical Support
You can obtain technical support from any regional center and from offices in
Irvine, California and Houston, Texas. If you require emergency or immediate
response and are not a participant in the System Maintenance Program (SMP), you
may incur a charge. After-hours technical support is billed at the rate specified in
the current Customer Satisfaction Price List.
Requests for support are prioritized as follows:
• Emergency requests are given the highest priority
• Requests from SMP participants and customers with purchase order or
charge card authorization are given next priority
• All other requests are handled on a time-available basis
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