TUG MZ - WARRANTY INFORMATION; PRE-DELIVERY PROCEDURES; AUTHORIZATION REQUIREMENTS - REPAIRS REQUIRING PRIOR APPROVAL; WARRANTY

INTRO-xix
Rev 3
CD373
MZ Tow Tractor Introduction
WARRANTY INFORMATION
INTRODUCTION
The primary goal of warranty adjustment is to satisfy our customers. Every satisfied customer strengthens the
components of our whole organization - all aspects of the products themselves and the service that backs them
up. This manual is directed to TUG Technologies’ distributors and customers of TUG Equipment. It should be
used to implement the Warranty Program at every level.
This Warranty Policy and Procedures Manual includes the warranties of TUG Technologies’ products. It
explains warranty policy and coverage, and describes the warranty claim process.
TUG Technologies is responsible for handling warranty and policy adjustments promptly and in accordance
with the provisions of the Sales and Service Agreement, TUG Technologies Warranty Statements and this
manual. Customers who recognize the manual as the "heart" of the warranty system and train their personnel
in its use may expect service personnel qualified to submit claims that are properly completed and fully-
substantiated, resulting in prompt claims payment.
NOTE: The guidelines and requirements in this manual apply to warranty claims submitted to TUG
Technologies for reimbursement to the customer.
PRE-DELIVERY PROCEDURES
Establish pre-delivery procedures that ensure the appropriate inspections and adjustments are made prior to
equipment being placed in service.
AUTHORIZATION REQUIREMENTS - REPAIRS REQUIRING PRIOR APPROVAL
Certain repairs and claims require prior approval. Any repair which will take more then 2 hours labor to
complete must have prior approval.
WARRANTY
A warranty is a specific document that guarantees the quality of goods to a purchaser within a specified length
of time and according to usage limitations. The TUG Technologies warranty statement defines the conditions
of the warranty. A warranty:
1. Remains in force for the specified period, provided that an occurrence has not taken place to
render the warranty inapplicable.
2. Assures the owner that if, under the conditions specified, a defect in factory workmanship or
material is encountered, it will be corrected at no charge or on a pro rata basis.
3. Extension of coverage by any manufacturer does not change what is covered in the basic,
expressed limited warranty.