TUG MZ - WARRANTY STATEMENTS; WARRANTY POLICY & COVERAGE; Warranty Cancellation; WARRANTY EXCLUSIONS

INTRO-xx
Rev 3
CD373
Introduction MZ Tow Tractor
WARRANTY STATEMENTS
TUG Technologies Warranty Statements provide detailed information regarding coverage & usage limitations
for TUG products.
WARRANTY POLICY & COVERAGE
Service Recalls or Owner Notification Programs
TUG TECHNOLOGIES may establish a program to resolve extensive customer concern about a component
beyond warranty coverage. Owners are notified to contact TUG Technologies for replacement/repair.
Customers will be notified by TUG TECHNOLOGIES with information that :
• Identifies the component and condition.
• Outlines the inspection and repair procedure required to correct the condition.
• Defines reimbursement.
Shipment: TUG will ship components for service recalls and/or approved warranty claims free of charge.
Freight Charges: Return of recalled components is covered when shipped via the prepaid RGA tag or
another approved, least-expensive method.
Labor for Service: Reimbursed at the approved hourly warranty labor rate.
Non-TUG Parts: Only covered with prior approval from TUG.
Warranty Cancellation
Certain situations cause a warranty to be canceled. Examples of such situations include, but are not limited to:
• Damaged due to accidents.
• Damage due to abuse, improper operation or poor maintenance practices.
Total or partial warranty cancellation is registered in TUG Technologies’ records.
WARRANTY EXCLUSIONS
The following items are examples of some of the non-reimbursable items under the Warranty and Policy
Program.
Non-reimbursable repairs include:
• Any repair to a unit on which the mileage/hours or date of first use reported has been misrepresented.
• Any repair to a unit on which the odometer/hour meter has been altered so that the true mileage/hours
cannot be determined. (Applies only to cases in which mileage/hours are a condition of the warranty.)
• Any repair for which the date on the order has been misrepresented or altered to place an out-of-
warranty component within the warranty provisions.
• Any repair made to a product that has been misused or mistreated, or upon which a conversion,
modification or installation of a non-TUG part has been made so as to affect the performance,
reliability or stability of a part. Any failure to a TUG-supplied part resulting from such action is not
covered by the warranty.
• Parts handling charges.