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If you have a problem
In our experience the most comm on ca use
of all comp la ints is the result of
misundersta nding or la ck of
communication between the customer and
the Vauxhall Authorised Rep airer.
We sincerely hope you will nev er have
cause to c om plain about your vehicle.
Howe ver, if things do g o wrong, the b est
course of action for you to take is to
contact your Vauxhall Authorised
Repairer’s Service Rec eption Staff and
explain the d ifficulty you are having. We
are confident they will do their utmost to
resolve the problem to your complete
satisfaction.
Sometimes, however, despite the b est of
intentions of all c oncerned,
misunderstandings can occur. If your
problem has not been resolved to your
satisfaction, please make an app ointment
to discuss the matter with the Manager of
the department c oncerned.
The majority of areas of concern can be
quic kly resolved in this way.
Should you wish to pursue the matter
further, the Principal of the Vauxhall
Authorised Repairer should be made
aware of your concern. It is ad visab le in
cases such as this to write to him to confirm
your problem and the solutions that have
been offered.
You can be assured the Authorised
Repairer’s Principal w ill only be too anxious
to fully investigate y our prob lems and
correct any errors m ade. After all, he has a
large investm ent in his business and is
proud of his reputation and
professionalism and fully realises that
satis fied c us tomers are h is k ey to succe ss.
In the unlikely event that you are still not
happy with the answer your Vauxhall
Authorised Repairer has given, or the
action he prop oses to correct the problem,
you may conta ct the C ustomer Care
Department
1)
where a team of Customer
Care Consultants will spare no effort to
ensure your complete satisfa ction.
Va uxhall Motors Lt d.
Customer Ca re ,
Griffin House,
Osborne Road,
LUTO N,
Beds., LU1 3YT
Telephone: 01582 427200
They w ill re view all the facts involve d. Then
if it is felt some further action can be tak en,
the Vauxhall Authorised Repairer will b e
advised accordingly. In any case, your
contact will b e acknowledged confirm ing
Vauxhall Motors’ position in the matter.
If you are not satisfied with the outcome,
you can if you wish, seek advice from an
independent third p arty suc h as:
Autom obile Association (A.A.)
Fanum House,
BASI NGSTOKE ,
Hants., R G21 2EA
Royal Autom obile Cl ub (R.A.C.),
R.A.C. M otoring Services Ltd.,
89-91 Pall Mall,
LONDON, SW1Y S45
The Customer Relations Department,
Society of Motor Manufacturers and
Traders Ltd. (S .M.M. T.),
Forbes House, Halkin Street,
LONDON, SW1X 7DS
Customer Complaints Service,
Sc ottish Motor Tra de Associ ation,
(S. M.T.A.),
3 Palmerston Place,
EDINBURGH, EH12 5AQ
The National Conciliation Service,
Retail Motor Indust ry Federation,
9 North Street,
RUGBY, CV21 2AB
If you hav e a problem w hilst ab road:The
Service Departments of Adam Opel AG
and General M otors branches everywhere
will provide information and assistance:
1)
C al ls ma y be mo ni to red and rec or ded fo r
training purposes.
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