About Wave licenses 8-5
Chapter 8: Entering and Activating Wave Licenses
Wave Server Installation Guide
Note: Wave outbound IVR applications and other Wave Add-ons also require valid licenses.
See the documentation for the Add-on for specific license requirements.
Wave ViewPoint Mobile
For each ViewPoint Mobile user, so that multiple users can
concurrently access the Wave system to make and take calls and
access some ViewPoint features from supported mobile devices.
Wave ViewPoint Secondary
Softphone
On a per-Wave Server basis, to provide support for the ViewPoint
Softphone as users’ secondary phone, if they are configured to do
so.
Wave Contact Center
Reporter
So that all ViewPoint users with the appropriate permissions can
produce basic call and usage reports using the Contact Center
Reporter. If you are also using the Wave Contact Center, a
complete suite of queue reports is available.
Wave Contact Center Agent
For each user who is an agent in a Contact Center queue. Only
one license is required for each agent, even if an agent is a
member of multiple queues.
WaveNet (Standard,
Professional, or Enterprise
Edition)
On a per-Wave Server basis, so that a Wave Server can be a
member of a WaveNet network.
Wave Call Classifier
On a per-Wave Server basis, so that the Wave Call Classifier
add-on can be used to create rules to identify callers, intelligently
route calls, and present Contact Center agents with scripts and
related caller information before calls are answered.
This license type Is required
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