Troubleshooting ViewPoint problems F-9
Appendix F: Troubleshooting
Wave Server Installation Guide
COM Exception when logging into ViewPoint.
Symptom: After a user clicks OK in the ViewPoint Log On dialog, the following error occurs:
[03/12/2008 10:22:39.900 - 3][ViewPoint - Except]
System.Runtime.InteropServices.COMException (0x8007041D): Retrieving the COM
class factory for component with CLSID
{EFED4BC8-3AD3-4D22-8493-F4E91D0BA58A} failed due to the following error:
8007041d.
Solution:
1. From a command prompt, change directory (cd) to the following:
C:\Program Files\Common Files\Vertical\Wave
2. Run the following program:
tvwkssvc.exe /service
Pages remain open indefinitely.
Symptom: You experience pages that remaining open indefinitely, for example if the user
making the page forgets to hang up the phone.
Solution:
The MaxPageDuration timer registry setting disconnects a page once the timer expires.
You can use this registry setting if MaxPageDuration is a system-wide setting. The
default is 3600 seconds.
MaxPagingDuration is a DWORD value [ in seconds (s) ] and resides in the following
registry path:
\Registry\Machine\System\CurrentControlSet\Services\Cm\
Parameters
If this registry setting is not available for any reason, a default value of 180 seconds will
be used for the maximum paging duration.
To Next Page
Loading...
