Troubleshooting
You might encounter some of the following issues while working with the VX65. If
something wrong happens, try the to solve your problem with the following solutions
listed below:
The phoropter do not respond
➢ Check if the unit is efficiently connected to the electrical system.
➢ Check if the phoropter is correctly paired to the tablet and correctly connected in the VX65
software.
Wheels are misaligned
➢ Go to Settings menu and then Maintenance submenu. Touch the “Hard reset” button. The
phoropter will be initialized and the wheels will be newly aligned.
Chart display feedback is not present
➢ Check your tablet is correctly connected to the wanted WiFi network, the one to which the
chart display is connected (VXLAN, VXLAN,… if using a VXbox or VX24/19only, VX25 if
using direct connexion to a chart display).
FTP connexion failed
➢ Check your tablet is correctly connected to the VXbox WiFi network (VXLAN, VXLAN2,
…). If yes, try to reboot your VXbox.
If you cannot solve your issue, please contact the after sales service or your local distributor.
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