Watlow ez-zone pm - Page 4

• Phone number
• Method of return shipment
• Your P.O. number
• Detailed description of the problem
• Any special instructions
• Name and phone number of person returning the product.
2. Prior approval and an Return Merchandise Authorization number from the Customer
Service Department is required when returning any product for credit, repair or evalua-
tion. Make sure the Return Merchandise Authorization number is on the outside of the car-
ton and on all paperwork returned. Ship on a Freight Prepaid basis.
3. After we receive your return, we will examine it and try to verify the reason for returning
it.
4. In cases of manufacturing defect, we will enter a repair order, replacement order or issue
credit for material returned. In cases of customer misuse, we will provide repair costs and
request a purchase order to proceed with the repair work.
5. To return products that are not defective, goods must be in new condition, in the origi-
nal boxes and they must be returned within 120 days of receipt. A 20 percent restocking
charge is applied for all returned stock controls and accessories.
6. If the unit cannot be repaired, you will receive a letter of explanation and be given the
option to have the unit returned to you at your expense or to have us scrap the unit.
7. Watlow reserves the right to charge for no trouble found (NTF) returns.
This EZ-ZONE
®
PM User’s Guide is copyrighted by Watlow Electric, Inc., © August 2016 with all
rights reserved.
EZ-ZONE PM is covered by U.S. Patent Numbers: 6005577; D553095; D553096; D553097;
D560175; D55766; and OTHER PATENTS PENDING