5107364132
7
EN
blueMatic EAV4 / EAV4+ Installation, Operating and
Maintenance Instructions
Aug. Winkhaus GmbH & Co. KG ∙ Berkeser Straße 6 ∙ 98617 Meiningen
T +49 369 3950 - 0 ∙ www.winkhaus.com ∙ Subject to technical changes
Error / Display Possible cause Troubleshooting
the door does
not lock auto-
matically
•
the door is warped
• the contact pres-
sure is too high
• the door has not
been installed
properly
• check the installation and the keep
adjustment and alignment
• adjust the hinge plates
Display of
locking status
incorrect
magnetic clip wi-
thout contactnot
correctly adjusted
check whether magnetic clip is
present (maybe it has dropped out or
was not mounted at all)
check airgap adjustment (if it is too
large magnet is not triggered)
WLAN cannot
be connected
is not displayed
in the app
The lock’s connec-
tion to WLAN is
only available on a
device with WPA
encryption
If the router does not have the WPA
security standard the network is not
displayed
Use WPA capable router
The system time
of the mobile
device and the
app does not
match
Lock disconnected
from power for
min approx
minutes
Synchronization of system time
For the access times in the app to
function properly and securely the
system time of the mobile device
must be synchronized with the app so
answer the app message with “OK”
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